Home appliances under the new government is expected to welcome the new appearance

Recently, the Ministry of Commerce officially issued the “Measures for the Administration of the Circulation of Used Electrical and Electronic Products” (hereinafter referred to as the “Measures”), which clearly stipulates the contents of the old electrical and electronic products concepts, operating principles, and the rights and obligations of the operators. The "Measures" pointed out that when operators sell old electrical and electronic products, they should clearly indicate to the purchaser the conditions of product quality and performance, repair and refurbishment of major components, and prohibit operators from selling refurbished products as new products; The sales vouchers or invoices shall be issued, and free repair service shall be provided for not less than 3 months unless otherwise agreed by the parties. If the old electrical and electronic products are still within the warranty period of the Three Guarantees, the business operator shall perform the Three Guarantees liability according to law; The acquisition and sales of old electrical and electronic products through the Internet shall also be implemented with reference to these Measures. Industry experts pointed out that the implementation of the "Measures" will play a regulatory role in the trading of old home appliances, and the old home appliance market is expected to have a new look.

The market has seen fierce chaos in recent days. In Beijing, a number of second-hand household appliances market, its fiery degree comparable to home appliance stores. At the new Pegasus home appliance market in Beijing’s Fengtai intersection, a boss who has been engaged in sales of old home appliances for many years said: “If the business is good, one or two units of household appliances can be sold in one day, and almost one can sell about 10 units. Another boss Liu, who specializes in the old television business, stated that from the Spring Festival to now, the sales situation has always been very good. The customers are mainly migrant workers. He told reporters that the old appliance market has three key periods each year, which are the peak season of acquisition at the end of the year, the peak season of sales after the year, and the peak of acquisition sales during the middle of the year, of which the former two are the most popular.

The liveliness of the offline old appliances market is also hot. With the development of the Internet, the second-hand home appliance market has found new channels. The reporters saw the hot exchange of old home appliances on the websites of information gathering platform such as Jiji.com and 58 cities. In this kind of website, you can see the relevant entrance link of “second-hand household appliances” in a clear position, of which 58 cities directly listed “second-hand household appliances” in the first position of the keyword, which is evident in the heat. According to the statistics of the reporter, only on the March 29th from 20:00 to 21:00, 58 individuals in the same city had published more than 60 pieces of second-hand household appliance transaction information.

Lu Jiebo, deputy secretary-general of the China Electronic Chamber of Commerce, told reporters that the increase in floating population and the hot rental market have brought huge demand for old home appliances. The main purchase target of old household appliances is people with poor spending power and living mobility, such as graduates. And migrant workers, because it is not a long-term permanent residence, so they want to buy cheap second-hand appliances transitional use. In addition, as housing prices continue to innovate, the number of renters is increasing, and the electrical rented rooms are mostly based on old appliances, thus creating a huge demand for old appliances.

On the one hand, it is the fierce market demand brought about by the huge demand. On the one hand, it is due to the lack of relevant policies and regulations for a long time leading to market chaos. The reporter's investigation found that the old home appliance is favored by many consumers because of its unique price advantage, but there are many non-standard actions in the recycling process of old home appliances, which makes some products that used to be filled with new and inferior products to flow into the market. Consumers' lives and property security pose hidden dangers.

At noon on March 30th, in an old household electrical appliance store in Beijing's Fengtai District, the reporter saw workers scrubbing old TV cabinets with water pipes and scrubbing old TVs with wet rags. The home appliances in the shop are washed into the store's mouth and become "new". Some even disguised the cleaned refrigerator's film as a new one. When a reporter asked him whether the water-washed TV would cause any security problems, the store owner said with certainty: "We have to use a hair dryer to blow dry. It's okay."

The reporter then went to a flea market and entered a second-hand home appliance store. He saw that more than half of the TVs on the shelves were new, but there was no brand identity. When the reporter was feeling doubts, the owner explained that “what brand you would like to give you stickers, Changhong, Sony or TCL or Konka, casually.” It turned out that most of these appliances were assembled from the old parts of the stores and households, that is, The so-called refurbished machine. Once consumers buy these refurbished machines with unsafe quality, they will be in trouble. Mr. Lee, a consumer, saw a brand new Samsung washing machine in a second-hand household appliance market in Beijing a year ago. Because it was a good brand, the seller offered a price of 600 yuan, and after bargaining, he ended up trading at a price of 500 yuan. Mr. Li thought that he had saved a lot of money, but the washing machine had been used for less than a month. The speed had become slower and slower, and he stopped working. Because there was no warranty or invoice at the time of purchase, the owner of the store said he could repair it, but he had to pay 200 yuan for maintenance. Unfortunately, Mr. Li had to pay 200 yuan.

A survey by the reporter found that after nearly 20 years of rapid development, the volume of second-hand household appliances has shown a clear upward trend. However, the current confusion and the lack of standardized second-hand household appliance market not only hindered the transaction and circulation of second-hand appliances, but also became a stumbling block to the healthy development of the home appliance industry. How to resolve this contradiction is the primary problem in the development of the current second-hand home appliance market.

Policies and Regulations The "Measures" issued by the Ministry of Commerce prior to the market's welcome date have clearly stipulated the acquisition, sale and after-sales service of old household appliances. This will not only benefit the orderly circulation of the market, but also effectively protect the legitimate rights and interests of consumers. Increase consumer spending on old home appliances. Industry experts generally believe that under the current circumstances, the country has introduced a strong policy of regulating the secondary home appliance market, which has positive and practical significance.

The reporter learned that for the problem of insecure origin and quality of old household appliances, the "Measures" clearly stipulates that the old electrical and electronic products for sale should be marked as used goods in a prominent place to facilitate consumer identification. When an operator acquires an old home appliance, it shall register the acquired product. The registration information shall include the name, brand, model, original purchase certificate of the seller, or identity information of the seller. At the same time, the business operators should establish old electrical and electronic product archives. The archives and information should include the purchase registration information of the product, the quality and performance status, the repair and refurbishment of the main components, and the trademarks and producer information of the rear parts.

In view of the past, in the old home appliance trade, the lack of effective protection of consumer rights and the frequent occurrence of consumer disputes, the “Measures” stipulates that sales of old household electrical appliances that have lost all use of functions or meet the state's mandatory scrapping conditions are prohibited, and sales are prohibited from meeting the protection of human health. The old household electrical appliances required by mandatory standards such as personal and property safety. When operators sell old electrical and electronic products, they shall clearly indicate to the purchaser the conditions of product quality and performance, maintenance and refurbishment of major components. It is forbidden for operators to sell new products as retrofit products. The business operator shall issue sales vouchers or invoices to the purchaser, and shall provide free repair service for not less than 3 months unless otherwise agreed by the parties. If the old electrical and electronic products are still within the warranty period of the Three Guarantees, the business operators shall perform the Three Guarantees liability according to law.

Lu Renbo believes that with the implementation of the "Measures", the old home appliance market will develop in the direction of normalization, and the future trading platform will be more standardized and rigorous, and there must be follow-up and after-sales on the products. As the old home appliance market expands, its development will become more mature and it will become an emerging force in the home appliance market. The home appliance market will also change.