【Global Science and Technology Report】 According to Taiwan’s “Central News Agency” on March 28th, a new report released by consulting firm Accenture revealed that 3/4 of the bankers surveyed said that artificial intelligence (AI) It will become the main way for banks to interact with customers within 3 years.

The Accenture 2017 Banking Technology Vision report stated that 4/5 bankers believe that artificial intelligence will revolutionize the collection of information and interaction with customers. This report investigates more than 600 high-ranking bankers and consults with industry experts and scholars.

Artificial intelligence is the technology behind the use of self-driving cars, drones, and voice recognition software. It is considered by the financial community as an important technology. Financial and technological innovations such as artificial intelligence and blockchain will change the face of the banking industry in the coming years.

More than three-quarters of respondents believe that AI will make the interface easier to use and allow banks to create more user-friendly customer experiences.

As to why the AI ​​interface is adopted, 60% of the bankers interviewed said that it is for data analysis and the significance behind it.

But concerns about data privacy have also become the biggest challenge. One-third of respondents said that customers often prefer to interact with people, which may also be a problem.

The report also found that although the number of interactions with the bankers at the bank or via telephone has decreased, and this situation will continue, the quality and importance of contact with the members will increase. (Internship Editor: Sun Ping Review: Tan Li Ya)

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