Introduction: The earliest chat robot in the world was born in the 1980s and named "Albert". It was written in BASIC language. Today, chat bots are not only used for entertainment, but their commercial value is also very large. Today, let us shift our sights from Silicon Valley temporarily to India. In this place full of geek spirit, a group of entrepreneurs are also developing new types of chat bots.

A big wave of startups are using technology to make everyday tasks easier. We only need to use a text message app and then communicate with the robot to book flights, buy mobile phones, or insurance.

Remember JARVIS? Iron Man's Tony Stark's smart assistant controlled all the affairs of his family, even his best friend. Although real-life assistants that are comparable to JARVIS have not yet appeared, chat robots are no longer out of reach for more and more civilians. Using artificial intelligence and natural language processing techniques, computer programs can Automatic text dialogue with the user.

At the same time, as the world rapidly transitions from social networking to information-based applications, a large number of Indian startups are developing this technology to provide a range of services.

We can imagine that if you look at a pair of shoes on the Internet, and the store owner can automatically use the chat interface to work, the chat bot allows you to use the interface to talk to the chat robot. It can understand your needs and provide you with the appropriate Choose, then you can order and pay immediately.

When Facebook Messenger opened its chat bot in April, Whatsapp also announced that it would open this function to enterprises. Nitin Babel, co-founder of the chat robot startup Nikil, said:

“ Messenger has 1 billion users. The advantage of integrating chatbots into Messenger is that it can be experienced without registration.”

Arihant Jain, the head of Joe Hukum, a startup company focused on the development of chat bots, added:

"As big companies open up chat bots, various social groups will also thrive."

Chat bots are also expected to make a big splash in the workplace. They can reduce unnecessary trouble and mistakes when users perform some tedious tasks. For example, medical, insurance, or financial forms usually have some fixed format, and it is obviously more convenient to answer the chat robot's problem than filling out the form according to the specification , and then let the robot handle the remaining tasks.

In addition, chat bots can also manage complex tasks such as those that require cross-referencing information and provide users with useful conclusions . Travel families can let the robot “find a restaurant suitable for children within 5 kilometers”. The chat robot can provide options based on direction and rating.

Founder of chat robot

Beerud Sheth's Gupshup is one of the earliest information platforms. As a platform to establish the core core tools for different audience chatbots, it became the hub of Gupshup.io in 2016.

For Vinay Kumar Sankarapu and his subordinate IIT Fellow Deekshith Marla, Gupshup was the source of power for them to start Arya.ai. Sankarapu asked:

"The data can be in the form of blogs, conversations, Excel spreadsheets, or images. How can you get a fixed form across all fields of data and pick out only relevant ones?"

Arya.ai has helped companies, represented by banks and healthcare, streamline their workflow. Last year it became the first company in India to be “in phase” with Paris&Co, the innovation agency in France, and became one of the 21 outstanding innovation companies in the world.

Gurgaon, which is based in Joe Hukum, India, initially focused on the concierge service platform, but Jain and co-founder Ajeet Singh Kushwaha quickly realized that there may be more opportunities for the route to B. Jain said:

“Now, every company is aware of the power of dialogue. For every 100 conversations, 80 times are predictable and automated. For these 80% of the segments, if it is for consumers, we can establish a correct rule. A chat robot with personality."

Early application

The early application areas of chat robots covered e-commerce, travel, and banking. The main reasons are the high repeat value of transactions, the number of customers, and the daily frequency of use of the platform.

·tourism

GoHero.AI was created by Snehal Dhruve and Bineet Desai. It is a personal tourism reception service provided by AI.Available on nine platforms, including Facebook Messenger, Skype and Telegram. People can use it to book flights, hotels and taxi. After establishing a foothold in the tourism industry, the founders intend to focus on other industries such as finance and education.

For Gurgaon-based ixigo by Aloke Bajpai and Rajnish Kumar, 30 million data points became the power source for its newest personal travel assistant, ixibaba. Ixibaba will not only tell you everything you need for a trip, but also provide real-time information such as weather, travel routes, flight hours, train status and more.

·bank

The banking institutions represented by Kotak Mahindra, Axis Bank and UBS are all testing chat bots, and ICIC recently stated that they will start using software bots.

Senthil Nayagam, CTO of FixNix (a startup in Chennai who works with Swiss banking to research UBS's chatbot) said:

"Machine-based chat bots remember each customer's interactions, and it has all the context and relevant data needed to respond, often predicting customer questions."

·E-commerce

LensKart uses robots developed by Joe Hukum to track orders, log queries and find assistive products. In an attempt at Healthians.com Home Economics, the robot contributed 12% of the orders, which were all from the website. Annuj Mittal, co-founder of health company.com logistics company safexpress (Joe Hukum's robot was used for internal processes) said:

"Chat robots allow us to focus on everything that is relevant to customers and that can be automated. Even during the testing phase, some users have already discovered that chat bots are more attractive than ordinary booking channels."

A spokesman for Safexpress stated:

“Starting with the tracking of the waybill (carriers issuing documents to provide details and instructions for shipping a shipment of goods), we will improve this technology and then apply it to our social media and other channels. It will help save manpower. Resources."

Does the chat robot make the App redundant?

This question is not a good answer.

Take Niki.ai as an example, this chat-bot-based application was founded by Nitin Babel, Sachin Jaiswal, Keshav Prawasi, and Shishir Modi. Their starting point is bill payment and cell phone charging, but Niki now also handles taxi, meal orders, housekeeping, and bus ticketing services. They are expected to launch flight tickets, hotel reservations, express service bookings, and insurance procurement services soon. If users find that such chatbots are useful, they may tend to abandon those useless apps that are designed for specific purposes.

SVP Danielle Levitas of App Analytics research and sales information exchange at App Analytics stated that the news app has been shaped according to adoption and usage, but he believes the chatbot will be a supplement to App. He said:

“Various brands will occupy a great deal of our time and energy through information-based App brands, especially those under 30 years of age — this will become a significant feature.”

In addition, many chat robots are far from fully automated, which reduces their effectiveness. This may be the reason why some consumer chat bots do not download or comment on the average. In India, most chat bots still rely on people to answer detailed and complex questions.

With the development of natural language processing and AI, the goal of achieving full automation will soon be realized. Jain from Joe Hukum is full of confidence:

"In the next 6-12 months, it is possible to fully automate chatbots."

Via: The Times of IndiaTech

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