As the saying goes, "There is heaven on the top, and Suzhou and Hangzhou on the bottom." When you come to the Suzhou InterContinental Hotel in Suzhou, Jiangsu Province, you may be attracted by the intelligent service robot "Run". Normally, it will be fully charged. Welcoming guests at the entrance of the lobby, and when they rest, they are also given an exclusive charging station to "reserve energy". This summer, Tarot teacher Tammy went to Suzhou, Hangzhou and other places to "recharge" and shared the thoughtful service provided by the robot. He was able to send tea, slippers, towels and gifts.

InterContinental Suzhou, using the intelligent robot "Run" as a waiter, will welcome guests, deliver tea and other services

Teacher Tammy was surprised that Suzhou InterContinental Hotel has such advanced service equipment. The intelligent commercial service robot is called "Run". In February last year, the service project of the InterContinental Hotel was introduced. In order to provide guests with a different technological enjoyment and create a better living experience, the robot originally called "Run" has been changed to a friendly name called "Xiao". After the three-month trial period of Xiaozhou's service expired, the InterContinental Hotel "hired" another robot, "Xiaoji."

InterContinental Suzhou, using the intelligent robot "Run" as a waiter, will welcome guests, deliver tea and other services

â–²The robot head has a display touch screen, and customers can select the service button.

InterContinental Suzhou said that it will introduce intelligent commercial service robots one after another, mainly because of his work skills. When guests arrive at the hotel lobby, "Run" can navigate and guide the guests to where they want to go. After staying in the guest room, "Run" is the waiter who is also "running errands". If guests have any needs, they can call the counter first, and the counter staff will put the items needed by the guests, such as towels, into the belly of the robot and automatically deliver them to In the guest room, when the robot arrives at the door, the robot will also call the guest to remind the guest to pick up the item. In fact, it is quite convenient to use robots to transport all kinds of goods, and it is also the privacy of customers.

InterContinental Suzhou, using the intelligent robot "Run" as a waiter, will welcome guests, deliver tea and other services

â–²The ancient city of Suzhou, the hotel has advanced intelligent technology to serve guests.

The facial display screen of this robot "Run" will show promotional information of the hotel and is also a mobile advertising sign. "Run" can not only arrange repetitive tasks, but can also supply the mini-bar with waiters. It can work 24 hours a day, which makes up for the labor gap and saves the cost and resource input when recruiting employees. The InterContinental Hotel in Suzhou said: "The things that guests need can be delivered by robots, and our waiters can do more valuable things."

InterContinental Suzhou, using the intelligent robot "Run" as a waiter, will welcome guests, deliver tea and other services

â–² "Xiaozhou", an intelligent commercial service robot.

In fact, the case of "run" helps to improve the reputation of online travel agency OTA (Online Travel Agent). In the era of informationization and dataization, the tourism industry and network technology are inseparable. Guests who rely on digital products are also accustomed to obtaining information from feedback from others. The impact of OTA evaluation is very large. If hoteliers want to compete with other hotels of the same structure or lower-priced homestays, they must establish a differentiated market with special features and increase the hotel’s OTA.

Commercial service robot "Run"

"Run" is developed and produced by Yunji Technology. As of last year, 151,800 missions have been completed and more than 23,000 kilometers traveled, which is equivalent to walking from Beijing to Silicon Valley and then back to Beijing from Silicon Valley. In addition to InterContinental Suzhou, "Run" has also signed agreements with the other three major hotel groups (Marriott, Starwood, Hilton) and five major Chinese hotel groups (HNA Hotel, BTG Hotel, Jindian Group, Hong Kong China Travel Hotel and Shenzhen Airlines Hotel). "Run" can be seen in restaurants. In 2017, Yunji Technology and IMEE.AI reached a strategic cooperation agreement. Yunji Technology is based on the research and development of indoor mobile robots. IMEE.AI is responsible for the landing and application of Yunji Technology hotel robot "Run"; "Run" is the first batch in China The hotel leader and guest room delivery service robot put into practical application sits on four No.1; currently, it has covered more than 300 five-star hotels in China.

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