After Panasonic officially withdrew its plasma panel and TV production business, plasma TVs that were originally sold out were repeatedly exposed as loopholes in after-sales maintenance.

After Panasonic officially withdrew from the plasma panel and TV production business, plasma TVs that were originally sold out were repeatedly exposed to loopholes in after-sales maintenance. Yesterday, Wang Xing’s user told the “Securities Daily” reporter that his Panasonic Plasma TV bought for about 4 years. In these 4 years, he replaced the TV panel twice, and more recently.

Direct Huaping, "And the after-sales service of Panasonic Plasma Appliances has become empty, follow-up maintenance issues do not know how to deal with."

In fact, Mr. Wang’s case is not a single case. On December 27, 2013, Mr. Liu said that the purchase of a Panasonic 46-inch plasma TV with a price of 7,050 yuan was due to a breakdown and applied for multiple repairs. The merchants and manufacturers have been perfunctory. Rejecting the "Three Guarantees"; On June 21, 2011, after consumers bought Panasonic plasma TVs, their integrated circuit boards were not protected for three years of free maintenance; consumers were buying on February 24, 2014. After the Panasonic Plasma TV, the TV broke down in a short period of time, but was charged a lot for maintenance.

It is worth noting that when Panasonic announced the suspension of production of plasma TVs at the end of 2013, Matsushita had stated that it would provide normal warranty service. However, these commitments seemed to be a dead letter today.

Hong Shibin, executive chairman of the China Home Appliances Commercial Association Marketing Committee, said in an interview with a Securities Daily reporter that in general, although plasma TV products have been discontinued, there is still inventory of maintenance materials, and there should be no problem in the follow-up after-sales service. “Moreover, Panasonic can also replace the new LCD TV by making up for the difference."

On October 31, 2013, Panasonic’s board of directors issued an official announcement that it officially announced that it would withdraw from plasma panels and TV production. Panasonic’s board of directors announced at the time that since LCD (liquid crystal) televisions have become larger in size, price competition has been harsh. Panasonic has been very difficult to maintain the business operations, so it decided to terminate production.

Panasonic’s customer service staff also told the “Securities Daily” reporter that Matsushita did not sell plasma TVs until April 2014. In addition, big companies such as LG Electronics and Samsung, as well as domestic appliance giants such as Changhong, also Gradually began to no longer involve plasma TV business.

The plasma TV camp was defeated by the LCD TV camp. It seems to many people in the industry that it is a pity. In Europe and the United States, many television evaluation committees listed Panasonic’s plasma TV products as the best TV of the year before they withdrew from Panasonic in 2013.

The plan can not keep up with changes, from the ordinary flat-panel TVs to LCD TVs, plasma TV differentiation, from OLED TVs to replace LCD TVs, color TV update rate continues to accelerate.

However, the upgrading of these TV products has become a problem for consumers who have purchased products. How to properly perform after-sales maintenance has become a problem. There are many records on the Internet that describe the after-sales issues of Panasonic's related plasma TV products. Mr. Wang Xing also stated that he had already replaced the plasma panel twice within four years, and the Panasonic offline store that had been delivered had long been closed and subsequent maintenance issues could not be contacted.

Another consumer stated that the Panasonic TVs they purchased often experienced a shutdown and restart, and they were asked for expensive repairs and home fees. In response, some home appliance analysts stated that in order to maintain the image of their own products, the exit of big brands was involved. Subsequent maintenance problems need to be properly handled.

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